The data controller for the Lokitar.ee (hereinafter the merchant) online shop is LOKITAR OÜ, registry code: 14610363, address: Liilia tee 6, Viimsi 74001, Harjumaa, e-mail email@example.com.
What personal data are processed:
- contact information such as a telephone number and an e-mail address;
- payer’s address and delivery address;
- bank account number;
- costs of goods and services and data related to payments (purchase history);
- other information related to customer support, surveys and/or offers.
For what purpose personal data are processed
Personal data are processed for the purposes of the performance of the contract concluded with the customer. Personal data are processed for the performance of legal obligations (for example, accounting and the resolution of consumer disputes). Personal data are used for managing the customer’s orders and delivering the goods. Purchase history data (purchase date, goods, quantity, customer data) are used for preparing an overview of goods and services purchased and for analysing customer preferences. The bank account number is used to refund payments to the customer. Personal data such as e-mail address, telephone number and customer name are processed in order to resolve any issues related to the provision of goods or services (customer support). The IP address or other online identifiers of the user of the online shop are processed for the provision of the online shop as an information society service and for the compilation of Internet use statistics.
List of authorised processors:
- Merit Aktiva (accounting software – for accounting purposes);
- Montonio (payment service provider)
Collecting statistics – collecting information for better e-shop user experience:
- Google Analytics
Direct marketing messages
An e-mail address or a telephone number is used for the transmission of direct marketing messages if the customer has provided the relevant consent. If the customer does not wish to receive direct marketing messages, the relevant link has to be selected in the e-mail footer or customer support has to be contacted.
Security and access to data
Personal data are stored on the servers of Zone Media OÜ located within the territory of a Member State of the European Union or of a country that has acceded to the European Economic Area. Data may be transmitted to countries where the European Commission has estimated the level of data protection to be sufficient or to companies in the United States that have signed up for the Privacy Shield framework. The online shop takes appropriate physical, organisational and information technology security measures in order to protect personal data against accidental or unlawful destruction, loss, modification or unauthorised access or disclosure. Transmission of personal data to the authorised processors of the online shop – personal data are processed under the contract concluded between the online shop and the authorised processor. The authorised processors are required to ensure appropriate safeguards during the processing of personal data.
Inspection and amendment of personal data
Personal data can be accessed and rectified in the user profile of the online shop. When a purchase has been made without a user account, personal data can be accessed through customer support.
Revocation of consent
Where personal data are processed on the basis of the customer’s consent, the customer has the right to withdraw his/her consent by notifying customer support by email.
For the erasure of the personal data, customer support must be contacted via email. Requests of erasure are responded to no later than within one month and the period of erasure shall be specified.
Cookies are used to run a website or improve its performance and also to generate information for the site owners to better serve the users of the site.
How do I disable cookies?
Most browsers (Internet Explorer, Firefox, Safari, Chrome, etc.) are configured to accept cookies. Nevertheless, in most browsers you can check and potentially disable cookies by changing your settings. Remember that disabling session or functional cookies can impair your experience of the website and/or limit the services we offer. For more information about cookies and how to manage or disable those of third parties or marketing/retargeting ones, go to www.youronlinechoices.com.
What is a cookie and what does it do?
A cookie is a small file that a website sends to the browser and saves on your computer when you visit a webpage like Lokitar.ee and others alike.
Types of cookies used on webpages
Permanent cookies are essential for moving around on a webpage and using the functions. In the absence of permanent cookies the user would not be able to use all the functions of a webpage. Session cookies allow webpages to remember choices the user has previously made on the webpage (e.g. user name, choice of language) and therefore to offer more efficient and personalised functions. Tracking cookies collect data about the user’s behaviour on a webpage. The information obtained from tracking cookies allows the improvement of user friendliness of the webpage. Advertising cookies collect data about the browsing habits of the user, which in turn allows webpages to display advertising content that corresponds to the user’s preferences. This type of cookies also allow measuring the efficiency of an advertising campaign.
Disputes concerning the processing of personal data are settled through customer support (firstname.lastname@example.org). The supervisory authority is the Estonian Data Protection Inspectorate (email@example.com).